Privacy Policy for Teri Bikes

1. Introduction

Teri Bikes are a non-profit community initiative, committed to hiring e-bikes to

Hawick folk and visitors to the town. Our main aims are to improve health and

wellbeing, whilst maximising the use of our new Active Travel Network and allowing

more people to enjoy the beautiful countryside around Hawick.

As part of our services, we collect and process personal data. This privacy policy

outlines how we handle and protect your information.

2. Types of Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: This includes names, addresses, phone numbers, and email addresses of our customers, supporters, and volunteers.

  • Payment Details: When you hire a bike or make a donation, we collect payment information.

  • Usage Data: We track usage patterns, such as the duration of bike hires and routes taken.

  • Health Information: If you participate in our cycling programs, we may collect health-related information for safety purposes.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Bike Hire Services: To manage bike hires, process payments, and provide customer support.

  • Marketing and Communications: To send newsletters, updates, and promotional materials (you can opt out at any time).

  • Safety and Security: To ensure the safety of our cyclists and protect our bikes.

  • Analytics and Improvements: Anonymized data to analyse usage patterns, improve our services and evidence base and secure funding applications.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined

in this policy. We securely delete or anonymize data when it's no longer needed.

5. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for marketing purposes.

However, we may share anonymized data with:

  • Service Providers: We work with trusted partners (e.g., payment processors) who process data on our behalf.

  • Legal and Regulatory Authorities: We may disclose data if required by law or to protect our rights.

6. Your Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Correct any inaccuracies in your data.

  • Erasure: Request deletion of your data.

  • Restriction: Limit how we process your data.

  • Data Portability: Receive a copy of your data in a structured format.

  • Withdraw Consent: Opt out of marketing communications.

7. Contact Us

If you have any questions or concerns about our privacy practices, please contact

us:

● Email: bikes@teribikes.com

● Phone: 01450 263130

● Address: Teri Bikes, 12A North Bridge Street, Hawick. TD9 9QW